Course and Local Dive Bookings

1. Cancellation by the Customer

If you need to cancel your booking for a training course or guided shore dive, the following terms apply:

• More than 30 days before the start date: 50% refund of the total booking amount.

• 15 to 30 days before the start date: 25% refund of the total booking amount.

• Less than 15 days before the start date: No refund will be issued.

• No-show on the day of the course start: No refund will be provided.

2. Rescheduling by the Customer

If you need to reschedule your booking for a training course the following terms apply:

• No fee will apply if you notify us more than 14 days prior to the start date.

• 7 to 14 days before the start date: Rescheduling is possible with a $100 rebooking fee.

• Less than 7 days before the start date: Rescheduling is possible with a $200 rebooking fee.

• Once you begin a dive course, if you require the completion of the same on a different date (on a date other than the one stipulated at the start of the course) a $100 administrative fee may apply.

• Please note that PADI requires that all training must be completed within 12 months of commencement of the course.

If you need to reschedule your booking for a guided shore dive the following terms apply:

• No fee will apply if you notify us more than 14 days prior to the start date.

• 7 to 14 days before the start date: Rescheduling is possible with a $50 rebooking fee.

• Less than 7 days before the start date: Rescheduling is possible with a $100 rebooking fee.

3. Cancellation by GO Dive & Travel

In the event that we must cancel a training course or guided shore dive due to unforeseen circumstances (e.g., open water conditions are deemed unsafe due to bad weather, operational issues, instructor availability, or insufficient bookings), we will offer:

• A full refund (guided shore dives only), or

• The option to reschedule at no additional cost. We will provide suitable new course dates and will try our best to accommodate the clients’ needs.

Domestic Dive Travel Bookings

• A $50.00 cancellation fee is applicable if you cancel more than 7 days prior to the commencement date of the local dive travel.

• 7 days or less before the scheduled dive travel date: No refund will be issued.

• We reserve the right to reschedule the dive trip or modify the planned dive site if prevailing sea or weather conditions make diving unsafe, or if the provider(s) faces insolvency or cancels the trip. We strongly recommend that you purchase travel insurance to protect against unforeseen changes or cancellations.

General

• Refunds will be processed within 14 business days of cancellation approval.

• Please note that we are not responsible for additional costs incurred by customers, such as accommodation, or third-party service fees.

By booking with GO Dive & Travel, you agree to this policy. If you have any questions, please contact our team at info@godiveandtravel.com.au.

We appreciate your understanding and look forward to providing you with an unforgettable diving experience!